Customer Service Charter | Putra International Centre (i-PUTRA)
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Customer Service Charter

Our Customer Service Charter is our formal commitment to provide an efficient, accurate, customer friendly, and effective services, and also to always be sensitive to the needs of customers through :

 

Visa and Pass

 

  1. The approval application for Visa Approval Letter (VAL) can be obtained within thirty (30) days from the date of the completed applications received.
  2. Student Pass Sticker with the approval of VAL can be obtained within ten (10) working days from the date of passport submission.
  3. The approval of Student Pass for the applicants who are legally residing in Malaysia (not using Social Visit Pass) can be obtained within two (2) months from the date of completed submission of application received.
  4. The approval of New Application for Dependent can be obtained within two (2) months from the date of completed submission of application received.
  5. The approval for Special Pass (for students and expatriates) can be obtained within three (3) weeks from the date of completed submission of application received.
  6. The approval for Pass Cancellation (students and dependents) can be obtained within two (2) weeks from the date of completed submission of application received.
  7. The approval for Pass Cancellation (expatriates and his/her dependents) can be obtained within five (5) working days from the date of completed submission of application received.
  8. The approval for Transfer of Pass/ Sticker (students, expatriates and dependents) can be obtained within thirty (30) days from the date of completed submission of application received.
  9. The approval for the Employment Pass and Professional Visit Pass (PLIK) can be obtained within six (6) weeks from the date of completed submission of application received.
  10. The approval for Extension Pass (students and dependents) can be obtained within three 30 days from the date of completed submission of application received.
  11. The approval for Extension Pass (expatriates and his/her dependents) can be  obtained within one (1) month from the date of completed submission of application received.

 

Mobility

  1. The approval application for Visa Approval Letter (VAL) for Inbound program can be obtained within one (1) month from the date of  completed submission of application received.
  2. The approval of application for Outbound program can be obtained within six (6) weeks from the date of completed submission of application received.
  3. The result of financial assisstance application can be obtained within six (6) weeks from the date of completed submission of application received.

Updated:: 17/07/2017 [azlida_jamil]

MEDIA SHARING

Putra International Centre (i-PUTRA)
Universiti Putra Malaysia
43400 UPM Serdang
Selangor Darul Ehsan
+603-8946 7972/7808
visa:+603-8946 6048
C1506079999