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There is no refund application should be applied for the processing charge from UPM and EMGS once the application has been issued.
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Refund can only be applied for the non – processing charge from EMGS and the refunded amount is subjected to their approval.
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Refund is subject to rules and regulations under the Immigration Ordinance 1959, Immigration of Malaysia Regulation 1963.
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The process for refund application will take minimum 14 working days upon receiving of complete documents. Please follow the checklist for refund HERE.
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For EMGS refund, there is no specific timeline for the process as it involves transactions between multiple agencies. Applicant must follow the policy of refund from EMGS via link: /upload/dokumen/20230307125914Refund_Policy.pdf